Refund Policy

Overview

This Refund Policy explains how ppixel handles refund requests for memberships, starter credits, and prepaid credit purchases made through Paddle.

Subscription Cancellations

You may cancel a recurring subscription at any time through the billing portal available from your account settings.

When you cancel, the subscription remains active until the end of the current paid billing period unless stated otherwise at checkout. Canceling a subscription stops future renewals. It does not automatically create a refund for charges that have already been processed.

Starter Credits

Signup starter credits are promotional credits. They have no cash value, are not transferable, and are not refundable or exchangeable.

Refund Eligibility

We may review refund requests for subscription purchases on a case-by-case basis. When reviewing a request, we may consider factors such as:

• how long ago the charge was made;
• whether the subscription was used after purchase or renewal;
• whether credits, storage, or paid features were materially consumed;
• whether membership cycle credits were already granted to the account;
• whether there is evidence of accidental duplicate purchase, billing error, or service failure;
• whether the account shows signs of abuse, fraud, or repeated refund misuse.

Credit Packages

Prepaid credit purchases are generally non-refundable once credits have been delivered to your account, especially where any portion of the purchased credits has already been used.

Non-Refundable Situations

Refunds are generally not available for:

• charges made after you failed to cancel before renewal;
• promotional or starter credits granted at signup;
• prepaid credits that have already been applied to your account and used in whole or in part;
• memberships that have already granted cycle credits or materially unlocked paid limits;
• accounts involved in abuse, fraud, chargeback misuse, or violations of our Terms of Service;
• requests that are inconsistent with this policy or the terms presented at checkout.

How To Request a Refund

To request a refund, contact us through our contact page and include enough information for us to locate the charge, such as the purchase email address, transaction date, plan or package purchased, and the reason for your request.

If your payment was processed by Paddle, refund handling may also involve Paddle's systems and approval process.

Chargebacks

Before initiating a chargeback with your payment provider, please contact us first so we can review the issue. Fraudulent or abusive chargebacks may result in account suspension or termination.

Changes to This Policy

We may update this Refund Policy from time to time by posting the updated version on this page.

Contact

If you have questions about this Refund Policy, please contact us.