Privacy Policy

Overview

This Privacy Policy explains how ppixel collects, uses, stores, and shares personal data when you use our website, create an account, purchase a subscription or credits, contact support, or publish content to our community features.

By using ppixel, you agree that we may process your information as described in this policy.

Information We Collect

We may collect the following categories of information:

• Account information: your name, email address, login credentials, and authentication details from providers such as Google or GitHub when you choose social sign-in.
• Payment and billing information: your Paddle customer ID, transaction IDs, subscription status, billing country, tax-related billing details, and purchase history. We do not store full payment card details on our servers. Payments are processed by Paddle.
• Usage information: log data, approximate location derived from IP address, browser type, device information, pages visited, feature usage, and error diagnostics.
• Content you provide: images you upload, prompts, generated outputs, community submissions, support messages, and other materials you choose to send through the service.
• Cookie and preference data: language preferences, session identifiers, security cookies, and other data described in our Cookie Policy.

How We Use Information

We use personal data to:

• provide and operate the service;
• create and manage user accounts;
• process purchases, subscriptions, invoices, and credits;
• maintain account security and prevent abuse, fraud, and unauthorized access;
• store and deliver uploads, generated assets, and community content;
• communicate with you about service updates, billing events, and support requests;
• improve product quality, diagnose failures, and analyze service usage;
• comply with legal obligations, tax requirements, and lawful requests.

Payment Processing

ppixel uses Paddle as its payment processor and merchant of record for purchases processed through Paddle checkout. When you complete a payment, Paddle may collect and process billing information, tax information, payment method details, and fraud-prevention data under Paddle's own privacy terms.

We receive limited billing and transaction information from Paddle so we can confirm payment status, activate subscriptions, deliver credits, respond to billing questions, and keep our records accurate.

Third-Party Services

We may share information with service providers that help us operate ppixel, including:

• Paddle for payments, subscriptions, billing management, and tax handling;
• authentication providers such as Google and GitHub;
• email and support providers such as Resend;
• hosting, storage, analytics, monitoring, and infrastructure vendors.

We require service providers to handle information for legitimate business purposes and under appropriate confidentiality and security obligations.

Community Content

If you submit content to public or community areas of ppixel, that content may be visible to other users. Please do not submit confidential or sensitive personal information to public areas.

You are responsible for ensuring that you have the rights needed to upload, publish, or process the content you submit through the service.

Data Retention

We retain personal data for as long as reasonably necessary to provide the service, maintain business records, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

We may keep limited records related to payments, fraud prevention, security, and legal compliance even after an account is deleted.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of certain personal data. You may also request account deletion by contacting us.

You can manage certain billing settings through the Paddle customer portal available from your account billing page.

International Processing

Your information may be processed in countries other than your own, including where our service providers operate. By using the service, you understand that your information may be transferred and processed internationally.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date when appropriate.

Contact

If you have questions about this Privacy Policy, please contact us.